Fielding high volumes of multilingual journey enquiries via call centres is expensive and can be frustrating for passengers if delays are encountered. Travel hubs are looking to save costs and improve customer care services to deliver a faster, more accessible customer experience.
With over 15 years of technology expertise in the Transport sector The Voyage team is helping leading airports navigate the technology landscape and take advantage of the latest advances in Chatbot technology to create the best journey experience.
Utilising the best features of Google and Microsoft cognitive services the The Voyage Team Chatbot supports 15 languages.
A flexible, customisable, cloud-based application, the chatbot easily integrates with all major messaging services including Facebook’s Messenger, Telegram and Skype. It also offers easy third-party API integration with AirBot framework.
The user friendly, intuitive Web Dashboard allows easy customisation of all dialogue flows between passengers and the chatbot. The Chatbot is a multi-channel solution and improves customer experience.
By opening up new communication channels to passengers the deployment of Chatbot could reduce Call Centre volumes.
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