Customers are hungry for new and innovative ways to interact with brands and travel terminal operators are no different. Passengers are increasingly turning to voice to search and book new products and services.
Voice-user interfaces like Amazon Alexa, Google Home and Apple HomePod allow you to get crucial information about departure times, delays and traffic alerts to your passengers in a whole new way.
The Voyage Team’s experience of developing voice-based skills for operators such as Heathrow Airport has given us unrivalled insight into the difficulties inherent in converting alphanumeric data into accessible, comprehensible customer-facing information. Our in-depth development expertise means that we are ideally placed to take data from multiple ingest points and re-apply it across a wide range of systems and platforms.
Voice-based software and services for the provision of relevant and timely information about factors impacting customer connections is better, faster and more engaging.
Our solution includes the design, development, implementation and testing of voice-user interface applications including Amazon Alexa Skills, Google Home and Apple HomePod Apps.
This new customer touchpoint can be easily integrated with a vast range of back-end systems and other services.
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To learn more about our solutions and services, check out our industry specific subsidiaries or drop us a line here.